Get a Parking Quote

FAQs

How do I contact and book with Skylink?

Email is the most effective way to contact us, as our bespoke system caters to your needs and provides instant quotes. However, we also accept telephone bookings.

Book online using our booking server and secure credit card payment facilities or call us and one of our advisers will take your booking.

Our telephone booking lines are open 24/7. We are also one of the few companies that work throughout the school holidays / bank holidays as well as New Year holidays.

Do you have availability and will the price change?

We have ample parking space to facilitate your needs, the prices never change without you being informed first.

Can I make a last minute booking?

A telephone booking can be made up to 1 hour before the meeting time, that a customer requests.

How do I make an online booking?

1. Simply enter the Departure Drop-Off Time and Date, and the Return Landing Time and Date. You then click the red "Get a Quote" button. This retrieves the quote.

2. When the quote is displayed you can click the "Book Now" button to proceed.

3. Enter your details (Name & Address, Contact Details, Vehicle Details and Details of journey) and then click the "Next Step".

4. A summary of your details is displayed, and then you click the "PROCEED TO PAYMENT".

5. Follow the on screen instructions to enter your payment details.

6. You will receive a confirmation via e-mail.

What will I receive after I have made my booking?

You will receive an e-mail confirmation of your booking which has a full summary of your travel, vehicle, and contact details together with simple instructions on how to use the service. Please print this for your reference, alternatively note down all the relevant details.

I have not received my confirmation email, what should I do?

1. Check your junk email.

2. Ensure that you check the appropriate email account that you entered when you made the booking.

3. Sometimes mail servers have problems thus delaying the delivery of emails. If after a reasonable amount of time you have not received a confirmation, then please call or e-mail us.

What is the telephone number for?

Customers MUST call the Mobile Contact Telephone Number which is contained within the confirmation e-mail. It is the customer's responsibility to ensure that they have this in their possession. We do not publish this telephone number on the website.

What do I do on the day of my booking?

Ensure that you follow the instructions as set out in confirmation e-mail (which you will receive as soon as you make an online booking) to ensure that you receive a smooth service.

Do you serve all the terminals?

Yes, we service all the terminals.

Does your service accommodate departure and arrival from different terminals?

Yes we service all terminals and accommodate customers who leave from one terminal and return to another, at no additional charge. Please select the relevant terminals when you make your booking.

How late can I make a booking before my departure?

We can accept telephone bookings up to 1 hour before a requested meeting time. Internet bookings can only be made more than 6 hours in advance of the departure car drop-off time.

How do I let Skylink know if my flight is delayed?

We are well aware that flight times can vary dramatically. Our staff will monitor our customer's flights and inform drivers of any delays. We will be on hand to take your call, so do not hesitate to phone us on the valet parking mobile contact number as detailed on your booking confirmation.

When do I call Skylink to get them to deliver my car?

Call Skylink contact number as detailed on your booking confirmation after you have collected your last luggage. We will bring your car to the pre-arranged point at the terminal building. Please see your booking confirmation for detailed instructions.

How secure is the car park?

The car park has applied for Park Mark which will be given by the Safer Parking Scheme after a risk assessment. It is secure with CCTV cameras, alarms, security fencing and lighting, 24 hour security guards which patrol our car park.

Are you insured?

Vehicles are insured whilst being driven, car jockey policy is in place to the value of 50,000 pounds for any one vehicle. Insurance reverts to your policy whilst parked or stationary (as with all other airport parking facilities). Our parking facilities are near Heathrow airport.

When do Skylink take my payment?

Skylink will deduct the full amount from your card at the time of the booking. If your payment fails authorization then we shall contact you to ensure that the payment is processed.

My travel plans have changed can I amend/cancel my booking?

Amendments to bookings will be fully accommodated to our best ability. Call or e-mail us to confirm your new travelling times. Please note our cancellation policy and charges may apply. Please refer to our terms and conditions for these charges.

What is the cancellation policy?

All cancellations made 24 hours prior to the departure date for any reason, will receive a full refund less £20.00 administration cost. All refunds will take up to 14 working days. For further details please refer to our terms and conditions.

Do you offer a valet cleaning service?

Yes.